Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing seamless and reliable shipping services to ensure your products arrive safely and on time. Below, you’ll find our comprehensive shipping policy, including handling times, shipping methods, and support details.

1. Shipping Costs

1.1 Shipping Fees

  • Shipping fees are calculated based on the destination, weight, and dimensions of your order.
  • You will be provided with the shipping cost at checkout before completing your purchase.

1.2 Limitations

  • While we strive to deliver globally, some remote areas may not be eligible for shipping. If your location is not covered, we will notify you promptly and work to find a solution.

2. Order Processing Time

2.1 Standard Processing Time

  • Orders are processed and prepared for shipment within approximately 7 business days after confirmation.
  • For custom-made products, the production time may extend beyond 7 days. You will be informed of the estimated production time at the time of order.

2.2 Confirmation and Updates

  • After placing your order, you will receive a confirmation email. Once your order has shipped, a tracking number will be provided via email or WhatsApp.

3. Shipping Methods and Delivery Times

3.1 Domestic Orders

  • Standard Shipping: Estimated delivery time is 15-45 business days, depending on the destination and shipping method selected.

3.2 International Orders

  • Standard Shipping: Estimated delivery time is 15-45 business days, depending on the destination, customs clearance, and shipping method selected.

3.3 Factors Affecting Delivery

  • During peak periods (e.g., holidays, sales events), delivery may take longer than expected.
  • External factors like weather conditions, customs delays, or logistical challenges may also affect delivery timelines.

4. Order Tracking

4.1 Real-Time Updates

  • Once your order has been shipped, you will receive a tracking number via email or WhatsApp.
  • Use this tracking number to monitor your shipment status on the carrier’s website.

4.2 Delayed Tracking Updates

  • If your tracking number hasn’t updated for more than 5 business days, please contact us for assistance.

5. Delivery Guidelines

5.1 Receiving Your Order

  • Please ensure that someone is available to receive the package at the provided shipping address.
  • If the package arrives damaged or opened, kindly document the issue with photos and refuse to accept the delivery.

5.2 Inspection Period

  • Once received, please inspect your order within 48 hours to ensure all items are correct and undamaged. If there are any issues, contact us immediately for resolution.

6. Customs Duties and Taxes

6.1 International Shipments

  • Some international orders may be subject to customs duties, taxes, or fees upon arrival in the destination country. These charges are the responsibility of the buyer.

6.2 Assistance with Customs

  • We will include all necessary documentation to facilitate customs clearance. If additional documents are required, please contact us.

7. Address Accuracy and Returns

7.1 Correct Shipping Information

  • Please double-check your shipping address, phone number, and email before placing your order. Inaccurate or incomplete addresses may result in delays or undeliverable packages.

7.2 Returned Packages

  • If a package is returned due to incorrect address information or failure to receive it:
    • Buyer Responsibility: The buyer will cover the cost of reshipping.
    • Our Responsibility: If the error is on our part, we will cover the reshipping costs.

8. Delays and Compensation

8.1 Shipping Delays

  • If your package is delayed due to unforeseen circumstances (e.g., natural disasters, pandemics), we will keep you informed and assist in tracking updates.

8.2 Lost Packages

  • If your package is lost during transit, we will offer one of the following solutions:
    • Reshipping the product free of charge.
    • Providing a full refund for the order.

9. Customer Support

We are available 24/7 to address any concerns or inquiries related to shipping. You can reach us through the following channels:

Our team is ready to assist you at any time, including weekends and holidays, ensuring that your experience with us is seamless and enjoyable.

10. Custom-Made Products

  • For custom-made items, the production time may extend beyond the standard processing time of 7 days. You will be informed of the estimated production time at the time of order.
  • Once the item is ready, it will be shipped immediately, and you’ll receive tracking details to monitor the delivery process.

Thank you for choosing us! We are dedicated to providing excellent service and ensuring your satisfaction with every order.